The purpose of NITB’s customer complaints system is to provide a procedure for ensuring that all complaints about NITB’s services are dealt with in a satisfactory way.

The Freedom of Information Act 2000 is designed to establish a new culture of openness and transparency in public administration. The Act provides a general right of access to all types of recorded information held by public authorities, ...

As a means of promoting openness the Act requires each public authority to take pro-active steps to put its information into the public domain. Specifically, each authority is required to "adopt and maintain a scheme which relates to the ....

The NITB Corporate Plan spans a period of 3 years (2005-2008). It sets out the main thrust of NITB activity over that period and will be underpinned by annual Operating Plans.

There are six board members of the Northern Ireland Tourist Board.

The following Standing Orders, which replace the Standing Orders made by the Northern Ireland Tourist Board in 1949, govern the procedure at meetings and business of the Board and the conduct of Board members.

This document describes the policy and resources framework within which NITB operates.

Statutory EQUALITY SCHEME for the Northern Ireland Tourist Board. On 5th July 2001 the Equality Commission approved NITB’s Equality Scheme. As NITB began the process of implementing the Scheme, changes were introduced in relation to the organisatio