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Event Detail
Masterclass - At Your Service! Worldhost one year on
Start Date/Time:
12 February 2013 10:00

Only one year after the launch of WorldHost in Northern Ireland, almost 5000 people have already been trained in the customer service programmes and more than 100 businesses have received their WorldHost Recognition Award. Due to the huge success of WorldHost, you will hear how we are now introducing new programmes and extending the funding opportunities.


Who should attend


All businesses interested in WorldHost or customer service generally including those who have engaged with the programmes and those who have not.

At this event you will also be inspired by a range of motivational speakers who will highlight the benefits to be gained in addressing the diverse cultural and specific needs of your customers.

Speakers

David Meade - Facilitator and Afternoon Session Speaker - Motivational Speaker / Mind Reader / Illusionist

David is a researcher and lecturer in international business with one of Ireland's leading Universities, whose personal interests have always focused on aspects of popular psychology, consumer behaviour, and choice. By combining these professional and personal passions with his love of the performance of mentalism, David has become a sought after speaker with a reputation for an innovative style that forces audiences to think critically about the challenges around them.


Greg Nugent - Director of Brand, Marketing and Culture for the London 2012 Olympics and Paralympics


Greg Nugent was ultimately responsible for all aspects of imagery, branding, marketing, customer and public interaction and creative input for the games. With a remit extending from the design of the Olympic venues to public opinion to the opening ceremony to posters and online, Greg was involved in all areas and worked extensively with those responsible for delivering and operating the games. Greg was involved in the design of the 'spectator experience', something no other games had considered, as well as the 'look and feel' of the event. Greg was key to the local aspects of the London 2012 experience, from the torch relay to the Gamesmakers (a concept he developed). He is Deputy Chair of The Join In Trust, an organisation which has evolved the idea of localism and volunteers based on the Gamesmakers. From his wide experience with this huge, once-in-a-lifetime event Greg has drawn lessons that can apply to any brand or business, of any size or type. Whether it's the importance of defining and understanding a brand, developing a customer experience, the power of building local support, or having all aspects of an organisation understand the goals and achievements of all those involved.


Brian Wisdom - Chief Executive of People 1st


Brian Wisdom has been Chief Executive Officer of People 1st since November 2004. People 1st builds transformational skills partnerships between the private and public sectors in the service industry. Since 2004 People 1st, originally the sector skills council for hospitality, leisure, travel and tourism, has expanded its portfolio into passenger transport, incorporating 'GoSkills', and retail, incorporating 'The National Skills Academy for Retail'. Brian worked closely with national and local bodies to deliver a successful 2012 Olympic games for the tourism industry and is a director of Exemplas Holdings Limited, The Hospitality Guild, the National Skills Academy for Retail, the Alliance of Sector Skills Councils, and chair of the Alliance of Sector Skills councils in Northern Ireland.
 
Key objectives of this Masterclass

  • Maintain the momentum of commitment to customer service across Northern Ireland throughout 2013 and beyond and learn how to build on the legacy of our successes of 2012
  • Help build world class destinations to secure repeat visits, ensure sustainability, secure jobs and contribute to the NI economy
  • Explore best practice and learn from champions of customer service both locally and globally
  • Learn about the new developments in the WorldHost suite of customer service programmes
  • Learn how to avail of DEL funding opportunities via the WorldHost training network

Sign up for WorldHost now - it's not too late!

Event Date: Tuesday 12th February 2013, 10:00-15:00
Location: Roe Park Resort, Limavady
Booking Details: To register your place, please click here

Created on: 11 October 2012
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For more information on NITB events please contact our Industry Development Unit
Tel: 028 90 441 516
Email: industry.development@nitb.com  
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