Welcome to Excellence Northern Ireland
Welcome to Excellence Northern Ireland
Background
The Welcome to Excellence (WtE) series of Customer Service Training Programmes has been designed to assist individuals and organisations in the tourism, leisure and hospitality industry to provide first class standards of service on a consistent basis to both visitor and local residents.
The programmes have recently been redeveloped and relaunched. Please visit our new website for more information
www.welcometoexcellenceni.com
Courses
There are 3 one-day training programmes available in Northern Ireland, which provide front-line staff and managers with the skills they need to provide high standards of service.
Welcome Host
Designed to improve standards of customer service given to visitors
Welcome Host Plus
Building on the Welcome Host, this course introduces the participant to advanced customer service and communication skills which help to give the business a competitive edge.
Welcome All
The course is designed to provide practical advice and guidance on service to customers with disabilities and special needs. (Includes information on the Disability Discrimination Act)
Delivery of Welcome to Excellence
Welcome to Excellence can be delivered through various delivery mechanisms;
• open training courses held in NITB
• In-house courses delivered by an independent trainer to a specific organisation
• in-house courses delivered by an in-house trainer (a staff member from within an organisation who becomes a WtE trainer)
Gold Award – Recognition for Excellence in Customer Service
As part of the Welcome to Excellence suite of programmes NITB offers the Gold Award to organisations who commit to customer service excellence. This includes a 2 year support programme to monitor , maintain and promote the Gold Award standards of service within the organisation.
To discuss the best method of delivery for your organisation or for further details regarding any of the above courses, how to become a gold award company, to order packs, find a trainer etc. contact:-
Tourism Training Liaison Officer
Northern Ireland Tourist Board
59 North Street
BELFAST
BT1 1NB
Telephone: 028 90441516
Email: louise@welcometoexcellenceni.com
NITB Trade website: www.nitb.com
Welcome to Excellence website: www.welcometoexcellenceni.com