In Northern Ireland anyone who offers for sale package holidays must comply with the Package Travel Regulations 1992. These regulations set out travel package organisers' responsibilities to their customers, and the options available to customers should there be a breach of the regulations.
These regulations apply to businesses that offer a package of services for sale at an inclusive price, covering a period of at least 24 hours or including overnight accommodation and at least two of the following services:
The regulations provide consumers with statutory legal rights against tour operators by making clear to operators that they have legal responsibilities to their customers. The regulations also enable dissatisfied holidaymakers to pursue their case with a single supplier, the travel organiser, instead of with individual suppliers such as airlines or hoteliers.
Northern Ireland Tourist Board
St Anne's Court, 59 North Street
BELFAST, BT1 1NB
Tel 028 9023 1221
Fax 028 9024 0960
Textphone 028 9044 1522
This is the industry site of the Northern Ireland Tourist Board. Click here to visit our consumer website, DiscoverNorthernIreland.com